Privacy Policy
Last updated: 24 August 2026
1. Who we are
Quoteora is a UK home-improvement lead-matching service operated by Quoteora, Bentalls House, Basildon, Essex, SS14 1LP (“Quoteora”, “we”, “us” or “our”). For data-protection purposes, Quoteora is the controller of personal information collected through this website.
Contact: hello@quoteora.co.uk.
2. Information we collect
Homeowners
We may collect your name, telephone number, email address, postcode, town, property-ownership status, project type, budget, preferred timing, project description, photographs or other information you choose to provide, together with records of consent and our communications with you.
Contractors
We may collect your business and trading name, contact details, business type, company number, trading history, team size, trades, service areas, travel radius, typical job value, availability, insurance information, website, review and portfolio links, application notes, lead-purchase and payment records, and the results of reasonable public checks.
Website use
Our hosting and security providers may process technical information such as IP address, browser type, device information, requested pages, date and time, and security logs. See our Cookie Policy.
3. How and why we use information
| Purpose | Typical lawful basis |
|---|---|
| Receive, check and respond to a homeowner’s quote request | Taking steps requested by you before a possible contract and our legitimate interests in operating the matching service |
| Match and share an accepted request with a small number of suitable contractors | Your request and consent to sharing, together with our legitimate interests in providing the service |
| Review contractor applications and manage the contractor network | Taking steps before a contract and performing a contract; legitimate interests in quality control and fraud prevention |
| Keep records, resolve complaints, prevent misuse and protect legal rights | Legitimate interests and compliance with legal obligations |
| Send optional marketing | Consent where required; you may opt out at any time |
Where we rely on legitimate interests, those interests include operating and improving Quoteora, protecting users, checking quality signals, preventing fraud and keeping appropriate business records. We balance those interests against your rights.
4. Who we share information with
An accepted homeowner enquiry may be shared with up to three suitable independent contractors covering the relevant trade and area so they can contact the homeowner about providing a quotation. Those contractors become responsible for their own use of the information they receive and should provide their own privacy information.
We may also use service providers supporting website hosting, form delivery, email, spreadsheets, administration, analytics where enabled, security, professional advice and payment processing. We may disclose information where required by law, to protect legal rights, or in connection with a business sale or restructuring.
We do not sell homeowner contact details as a general mailing list. We provide limited project opportunities to selected contractors under the Quoteora service.
5. International transfers
Some technology providers may process information outside the United Kingdom. Where required, we use providers and safeguards intended to protect personal information in accordance with UK data-protection law, such as UK adequacy regulations or approved contractual safeguards.
6. How long we retain information
- Homeowner enquiries: normally up to 24 months after the last activity, unless a longer period is needed for a complaint, legal claim, fraud prevention or legal obligation.
- Contractor applications and relationship records: while the application or relationship is active and normally up to six years afterwards where needed for contractual, tax, dispute or legal records.
- Marketing records: until consent is withdrawn or the information is no longer required, while retaining a minimal suppression record where necessary to respect an opt-out.
- Technical and security logs: for the period reasonably required for security, diagnostics and legal compliance.
We may anonymise information so it can no longer identify an individual and use that anonymised information for statistical purposes.
7. Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive certain information in a portable format; and withdraw consent. Withdrawing consent does not affect processing already carried out lawfully.
To exercise a right, email hello@quoteora.co.uk. We may need to verify your identity. You may also complain to the Information Commissioner’s Office.
8. Security and children
We use reasonable organisational and technical measures designed to protect personal information. No internet service can guarantee absolute security. Quoteora is intended for adults arranging work for a property or applying as a contractor and is not directed at children.
9. Contractors and finance
Some independent contractors may state that they offer payment or finance options through third parties. Quoteora does not provide financial advice, make lending decisions or guarantee finance. We will not use a homeowner’s information to make a finance introduction unless the appropriate consent, disclosures and regulatory arrangements are in place.
10. Changes
We may update this policy to reflect changes to the service or law. The latest version will be published here with its updated date.